HypeAuditor does provide solid customer support. Users can reach the team instantly through live chat, and paid subscribers also have direct access to their assigned sales representative for account-related questions or guidance.
We understand that support needs to be reliable. Influencer marketing work moves quickly, and you often need accurate data, clear guidance, or fast troubleshooting to keep things on track. When issues come up, having real help available prevents delays and keeps your workflow running smoothly.
“The Hypeauditor team is solid, and they are also very helpful and responsive to any issues we have regarding the tools.” — Indri Novitasari, Managing Director at Visi Agia Global
What to do when you need our assistance
Live chat
Use the chat button in the lower-right corner of the website or platform dashboard. Send your message, and the support team will respond directly in the chat window.
Help Center
The Help Center contains articles covering all key tools, features, and workflows. It’s the fastest way to find step-by-step instructions or troubleshoot common issues.
Email support
If you cannot find an answer in the Help Center or need additional clarification, send your inquiry to info@hypeauditor.com. The support team will respond via email with guidance or next steps.
“I like that we can easily email you when we have concerns and you get back to us like fairly fast. It’s made the experience more positive for us.” — Irish Reyes, Junior Influencer Marketing Manager at Vitamin Marketing Studios
Contact your sales representative
Paid subscribers can reach their assigned sales representative for account-related questions, plan adjustments, onboarding help, or guidance on how to use specific features. Representatives can also escalate technical issues internally when needed.
